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当社に寄せられたご質問の中で、特に多いお問合せと回答内容を掲載しております。オリジナルオーダーブレンドについてのご質問はメールフォームからお気軽にお問合せください。


コーヒー豆について
Q.コーヒー豆はどのように保存すれば良いですか?
A.密封ビンなどの空気を遮断できる容器に入れて直射日光の当たらない冷暗所で保存してください。当店では2週間を超える場合には、冷凍保存をオススメしております。
Q.商品の賞味期限はいつまでですか?
A.当店のコーヒー豆の賞味期限は焙煎日から2ヶ月(約60日)としております。また、当店のコーヒー豆を使用した焼き菓子(バウムクーヘン、フィナンシェ等)については約24日となります。
Q.コーヒー豆を挽いてもらうことはできますか?
A.当店で購入したコーヒー豆であれば、購入時または後日お持ち込みいただければ、お好きな挽き目(細挽き、中挽き、中粗挽き、粗挽き)に挽くことが可能です。ONLINE SHOPではご購入時にご希望の挽き目を選択してください。なお、エスプレッソ用の極細挽きには対応しておりませんので御了承ください。
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Q. How should coffee beans be stored?A.Store in a sealed bottle or other airtight container in a cool, dark place out of direct sunlight. We recommend refrigerating for longer than 2 weeks.
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Q. When is the expiration date of the product?A. The expiration date of our coffee beans is 2 months (approximately 60 days) from the date of roasting. In addition, it takes about 24 days for baked goods (baumkuchen, financier, etc.) that use our coffee beans.
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Q. Can I have my coffee beans ground?A. For coffee beans purchased at our shop, you can choose your preferred grind (fine, medium, medium-coarse, or coarse) at the time of purchase or at a later date. It is possible to grind to Please select the grind you want at the time of purchase at the ONLINE SHOP. Please note that we do not support extra-fine grinding for espresso.
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Q. Can you gift wrap?A. Usually, we only accept gift sets, but we can prepare them according to your budget. Please contact us for details.
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Q. How much will the shipping cost be?A. A box of coffee beans up to 600g costs 300 yen nationwide, and shipping is free for purchases of 5,000 yen or more. In addition, tools such as drippers are charged separately, so please check the details at the ONLINE SHOP.
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Q. Is it possible to specify the date and time of product delivery?A. I'm sorry, but it's usually posted by "click post", so you can't specify the date and time. We accept changes to the date and time specified delivery.
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Q. What payment methods are available?A. At the ONLINE SHOP, you can choose from various credit cards, convenience store payment, next month deferred payment, PayPal, bank transfer, carrier payment, Rakuten Pay, and PayPay balance. At the store, in addition to cash, you can choose from various credit cards, various transportation IC cards, and various QR code payments such as PayPay and d payment.
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